← Back to The Retail Media Show

A better way to measure retail media

September 13, 2026
Mrunal Bhagat
Retail Media Lead at Pearson

In this episode of The Retail Media Show, Steve Gray speaks to Mrunal Bhagat, Retail Media Lead at Pearson, about why brands need to move beyond ROAS, how retail media can connect commercial and media objectives, and why AI is changing product discovery.

Mrunal Bhagat is Retail Media Lead at Pearson. Drawing on a background in advertising and digital marketing, she discusses how brands can build a more useful measurement framework for retail media and growth.

In this episode:

  • How Mrunal's advertising and digital marketing background shaped her route into retail media
  • Why ROAS alone can be a misleading retail media metric
  • How the Trojan Horse Model introduces incrementality, customer value and share of model
  • Connecting commercial objectives with media measurement
  • How ChatGPT and large language models are changing product discovery
  • What brands need to rethink about content and growth in an AI-led environment

About The Retail Media Show

The Retail Media Show is a weekly conversation with the people building, buying and shaping retail media. Hosted by Steve Gray, it brings together retailers, brands, agencies and technology leaders to explore what's changing, what's working and what comes next.

Want to talk retail media?

SG-retail helps retailers turn retail media ambition into practical, commercially effective propositions.

Get in touch

About SG-retail

SG-retail helps retailers turn retail media ambition into practical, commercially effective propositions. We work with retail businesses to shape strategy, strengthen capability and create the operating models, propositions and partnerships needed to make retail media work in practice. Our focus is on building approaches that are commercially valuable, customer-led and sustainable — helping retailers move from opportunity to execution with greater clarity and confidence.

More from The Retail Media Show

View all episodes →
Let’s discuss how we can help you to grow sales and generate media income
contact us